About the Role

We are looking for an experienced Customer Support Coordinator to join our team and ensure a smooth and efficient customer order management process, from order receipt through delivery.

Key Responsibilities

• Manage and follow up customer orders for products.
• Ensure accurate order processing and updates in SAP.
• Coordinate with Sales, Planning, Production, Logistics, Warehouse and Finance to ensure on-time delivery.
• Monitor order status, pending orders and potential delivery delays.
• Act as a key contact for customers and provide timely updates and support.
• Maintain accurate customer and order information.
• Support invoicing follow-up and prepare customer service/order reports.
• Contribute to improving customer service processes and customer satisfaction.

Candidate Profile

• Bachelor’s degree in business administration, Commerce, Customer Service, Logistics or equivalent.
• Minimum 5 years of relevant experience in Customer Service, Order Management, Sales Administration or a similar position, preferably in a manufacturing environment.
• Strong knowledge of customer order processing and order-to-delivery follow-up.
• Good knowledge of MS Office, especially Excel and Outlook.
• Strong communication, organization and follow-up skills.
• Customer-oriented, proactive, detail-oriented and solution-focused.
• Ability to manage multiple priorities and deadlines.
• Good command of English and French; Arabic.

Why Join Us?

If you are customer-focused, organized and enjoy working in a dynamic, cross-functional environment, we would be happy to hear from you!