Join our Technical Services team and become the central point of coordination between customers, Field Service Engineers, technical specialists, and internal stakeholders across the Americas.

Your Impact

Customer Support & Technical Coordination

• Serve as the primary contact for customer technical inquiries and service requests.
• Provide first-level troubleshooting and support.
• Coordinate escalations with Technical Managers and subject matter experts.
• Ensure proactive communication and outstanding customer experience throughout the service process.
• Help minimize customer downtime and maximize equipment performance.

Service Scheduling & Resource Planning

• Coordinate and prioritize service requests across the Americas region.
• Schedule Field Service Engineers for emergency interventions, preventive maintenance, customer training, equipment trials, installations, and commissioning activities.
• Optimize resource allocation while balancing customer expectations, response time targets, travel efficiency, and employee well-being.
• Proactively resolve scheduling conflicts and resource constraints.

Spare Parts & Service Support

• Support customers with spare parts identification and inquiries.
• Coordinate with Parts and Supply Chain teams to ensure timely quotations and order fulfillment.
• Identify opportunities for preventive maintenance programs, equipment upgrades, modernization initiatives, and service enhancements.

Operational Excellence & Reporting

• Maintain accurate service records and planning information within CRM systems.
• Monitor service KPIs, workload trends, and customer service performance.
• Analyze service delivery metrics and recommend continuous improvement initiatives.
• Ensure proper documentation and reporting of all service activities.

Business Growth Support

• Identify opportunities related to:
  • Service agreements
  • Preventive maintenance programs
  • Customer training
  • Equipment upgrades
  • Modernization initiatives
  • Additional value-added services
  • Collaborate with Business Development Managers and Technical Managers to support revenue growth initiatives.

 

What Will Make You Successful

• • • Customer-first mindset
    • Strong organizational skills
    • Ability to manage multiple priorities
    • Sound judgment and decision-making
    • Excellent communication skills
    • Collaborative and team-oriented approach
    • Attention to detail and follow-through
    • Ability to remain calm under pressure